Fulfillment Policy

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Purpose:This policy helps users understand how Red Rainbo Digital SRL fulfills orders and handles payments made by credit card through Stripe.

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Terminology:

• "Client", "You", and "Your" refer to users of our services, agreeing to our terms, whether on our website or through a separate contract.
• "The Company", "Ourselves", "We", "Our", and "Us" refer to Red Rainbo Digital SRL.
• "Party", "Parties", refers to both the Client and the Company.
• All terms pertain to the payment process necessary for our assistance to the Client in delivering our stated services, subject to the laws of Romania.

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Fulfillment Policy:

• We prioritize customer satisfaction and take all service-related complaints seriously.
• This Policy outlines our delivery policy and refund rules for services purchased.

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Delivery Policy:

Red Rainbo Digital SRL provides various digital marketing services. Services are delivered electronically and via telephonic means, as requested by the client.

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Refunds:

Returns may be offered if the service has not been performed yet.

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Exceptions:

• Refunds may be refused if:
• The service was delivered as ordered, but the client changed their mind.
• The client was aware of or notified about service issues before purchase.
• The client didn’t like or had no use for the service after purchase.
• Failure to report issues within 7 days of receipt.

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Return Policy:

As digital marketing services are provided, no returns are available. Refunds are subject to the conditions stated above.

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Cancellation Policy:

Cancellations are not permitted once any work has started.

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Project Abandonment:

If the client fails to participate or respond within 30 days, the project may be abandoned. In such cases, any refund may be reduced to zero.

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Refund Fee:

All refunds are subject to Stripe's processing fees.

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Making a Complaint:

• For service-related complaints eligible for a refund, email redrainbodigital@gmail.com.
• Refunds are issued at our discretion and may be accepted or rejected.

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Contact Us & Customer Service:

• For inquiries or comments regarding this policy:
• Email: redrainbodigital@gmail.com
• Phone: +40751121749
• Address: Mihai Viteazul 98, 107110 Bucov, Prahova, Romania
• Contact page: https://www.redrainbo.com/contact

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